e28bet Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all services and activities of the e28bet platform. When you visit the e28bet website, register an account, make a deposit or withdrawal, play games, or contact our customer support — certain information is collected, either automatically or directly from you.

Please read this policy carefully. By using e28bet's services, you are considered to have agreed to the terms of this policy. The full terms of use related to this policy are detailed on our Terms and Conditions page.

e28bet reserves the right to modify this policy at any time. Registered users will be notified through appropriate channels if any significant changes are made. Continued use of the service after changes have been made constitutes your acceptance of the updated policy.

2 What Information Is Collected

2.1 Information You Provide

When registering an account, e28bet collects the following information:

• Full name and date of birth (for age verification — the service is for persons aged 21+ only)
• Mobile number and email address
• Preferred payment method (bKash, Nagad, Rocket, Upay)
• Identity verification documents (copy of national ID card or passport)
• Customer support communication details and messages

2.2 Automatically Collected Information

When you use e28bet's services, the following information may be collected automatically through technical means:

• IP address and browser type
• Device information (model, operating system)
• Session logs — when you logged in and how long you used the service
• Gameplay history and transaction records
• Behavioral data collected through cookies and similar tracking technologies

2.3 Information Collected from Third Parties

e28bet may use trusted third-party verification services for identity verification and fraud prevention. These services process information only in accordance with applicable legal requirements.

3 Purpose of Using Information

e28bet uses your personal information only for the purposes described below. Information is not sold to third parties for commercial gain.

• Account management and identity verification: To confirm you are who you say you are and to verify that the 21+ age requirement is met
• Payment processing: To complete secure deposits and withdrawals through bKash, Nagad, Rocket and Upay
• Customer support: To resolve issues and provide assistance via live chat and email
• Security and fraud prevention: To detect unauthorized access, money laundering and other illegal activities
• Service improvement: To analyze user experience and further improve the platform
• Communication and notifications: To inform you of new offers, account-related information or important updates (you may unsubscribe at any time)
• Legal compliance: To comply with applicable laws and regulations

4 Data Retention and Security

4.1 Data Retention Period

e28bet retains your information only for as long as necessary to provide services or as required to meet legal obligations. Some information may be retained for a specified period after an account is closed — this is in the interest of financial transaction records and fraud prevention.

4.2 Technical Security Measures

e28bet uses SSL encryption and industry-standard security technology to keep your information secure. Server access is restricted and only authorized personnel may access user information.

• All data transmissions encrypted via SSL certificate
• Access controls and multi-factor authentication
• Regular security audits and vulnerability testing
• Data backup and disaster recovery planning

4.3 Response to Data Breaches

In the event of a data breach, e28bet will take prompt action and notify affected users in a timely manner.

5 Information Sharing and Third Parties

e28bet does not sell, rent or exchange your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technical infrastructure management. These partners may use information only for specified purposes and are bound to uphold privacy standards equivalent to this policy.

5.2 Legal Requirements

Information may be disclosed to comply with a valid court order, a legal demand from an investigating authority, or applicable legal obligations.

5.3 Business Transfers

In the event of a business restructuring or transfer of ownership of e28bet, user information may form part of the transferred assets. However, the new owners will also be bound by the terms of this policy.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the e28bet website — they help improve your browsing experience, maintain sessions and analyze user behavior.

• Essential cookies: Required for login sessions and security functions — these cannot be disabled
• Functional cookies: To remember language preferences and customization settings
• Analytical cookies: To understand overall usage patterns — these can be disabled

Cookies can be managed from your browser settings. However, disabling cookies entirely may limit certain features of the platform.

7 Your Rights

As a user of the e28bet platform, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information e28bet holds about you. After verification, you will be informed within a set timeframe.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may request to opt out at any time via live chat or email. Essential account-related notifications will continue to be sent.

These rules are part of how e28bet operates responsibly — you can visit our Responsible Gaming page to learn more.

8 Protection of Minors

e28bet is for persons aged 21 or above only. Age is verified at the time of first registration and no information is collected or stored from anyone under the age of 21. If a user is found to be under 21, their account will be closed immediately and any stored information will be deleted.

A note to parents — if you suspect a minor in your household is using e28bet, please contact customer support immediately.

9 International Data Transfers

e28bet's servers and technical infrastructure may be located in various countries. If your information is transferred or stored outside Bangladesh, e28bet ensures that adequate data protection measures are in place at the destination and that protection equivalent to this policy is maintained.

10 Policy Changes

e28bet may update this privacy policy as needed. After any change, the "Last Updated" date at the top of the page will be revised. For significant changes, users will be notified via their registered email or through the platform.

Continued use of the service after changes have been made will be considered acceptance of the updated policy. To learn more about e28bet, you can visit our About Us page.

11 Contact Information

If you have any questions, requests or complaints regarding this privacy policy, please contact us through the following: